Getting workplace adjustments out of the “too hard basket”

This report examines the experiences of workplace adjustments for jobseekers, employees and organisations. It provides an evidence base for organisations seeking to develop and improve workplace adjustments policies and offer adjustments proactively to all employees. Workplace adjustments mean people with disability get the supports they need to do their job.

The research breaks down the findings into three overarching themes: process, proactivity and attitudes, and outlines seven critical factors for success of workplace adjustments. It found 56% of employees with disability fear being treated differently by their managers or colleagues if they request a workplace adjustment. It identifies there are still structural and cultural issues that are to be addressed at a societal and political level.

Key recommendations

• Organisations adopt a consistent approach to workplace adjustments policy and processes.
• Track and measure effectiveness of workplace adjustments and employees’ levels of satisfaction.
• Build the confidence and capability of managers through training and/or mentoring.
• Ask and listen to people with disability about workplace adjustments.
• Proactively demonstrate organisational values of inclusion.
• Communication and messaging that influence attitudes towards disability by addressing ableism in the workplace.
• Promote the human rights of people with disability for economic inclusion at both organisational and government levels.