Customised Employment: A community guide

This community guide for people with disability, their families and supporters, employers, practitioners and service providers explains Customised Employment as it is practiced in Australia. It outlines its purpose and describes the key steps, from discovery to job design and employer negotiation. It also highlights the conditions needed for quality outcomes, such as skilled practitioners, enough time and genuine collaboration.

Customised Employment is a way of finding and creating work that starts with the person, not a job ad. Instead of asking people to compete for roles that were designed without them in mind, it looks at what someone can genuinely contribute and how work can be shaped around that contribution. The guide describes high‑quality Customised Employment as thoughtful, person‑centred, and grounded in real discovery and includes a set of questions for families to ask employment providers.