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Accessible and inclusive communication

Explainer

Increase the accessibility of all forms of communication in the workplace to enable people with diverse communication modes and needs to participate. 

Last updated: 30 Oct 2025

Overview 

Communication in the workplace takes many forms, yet accessibility is often overlooked by employers.  

Key strategies for success 

Ensuring communication is inclusive means considering a range of factors, including: 

  1. Signage – using clear language, positioning signs in a reasonable location, incorporating universal symbols, and including Braille and raised tactile text on facilities like toilets and lifts. 
  2. ICT and digital platforms – ensuring workplace systems like HR platforms, intranets, digital documents, etc. are compatible with screen readers and other assistive technologies. 
  3. Workplace communications – adopting inclusive language, providing documents in accessible formats (such as screen reader–friendly files), and offering easy read versions for complex information. 
  4. Meetings and events – addressing both the physical accessibility of venues for in-person meetings and digital accessibility for online meetings. 
  5. Access supports – providing Auslan interpreters, communication aids, or other access requirements to ensure all employees can participate fully. 

We acknowledge the traditional owners of the country throughout Australia and their continuing connection to land, sea and community. We pay our respect to them and their cultures and to the elders past and present.

© Commonwealth of Australia 2025
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