Ongoing support and career progression

Building Block

Provide tailored assistance to both the employee and employer for as long as needed to ensure job placements are successful and lead to opportunities for career progression.

Last updated: 22 Oct 2025

“I just really liked having someone in my corner who I just felt would always make time for me, really listen to me, really validated me.” 1

Person with disability

“That in-work support is as important for the employer as what it is for the client because we’re the kind of comfort blanket.” 2

Employment service provider
Slide 1

Overview

Starting a job is only the beginning of an employment journey. In-work support provides tailored assistance to help employees settle into their roles, alongside targeted training and coaching to learn new skills and tasks. For employers, post-placement support offers the tools and confidence to support staff with disability effectively. This goes beyond reasonable adjustments, ensuring both employees and employers succeed across the entire employment lifecycle.  

Employment service staff play a key role by strengthening skills, addressing barriers, and supporting workplace inclusion. A focus on career progression ensures employees with disability have opportunities to progress, grow, and develop in their roles or into new opportunities. 

Effective ongoing support means working with both the employee and employer to ensure the job placement is successful and that it ultimately leads to long-term career growth. 3

Key strategies for success 

Key elements of job support and career development include:  

Initial training and transition

Providing in-work support

Providing employer support

Supporting career progression

The Supported Employment Quality Framework is an evidence-based model that has been used successfully for decades to support people with disability,…

A defining feature of post-placement support is that it is needs-based, not time-limited. This means that support is provided for as long as required, and adapts in type, frequency, and intensity. 4

Employees with disability consistently value support that: 

  • Listens and responds to their needs
  • Allows them to help shape their support and career trajectory
  • Focuses on strengths and capabilities
  • Builds a positive, trusted relationship with their provider. 5