Drawing on the person's existing supports

Family, friends and paid support workers can be powerful allies, helping the person grow skills, gain confidence and achieve success when their support is coordinated, focused and guided by the person’s goals.

Last updated: 28 Jan 2026

Overview

All of us at some time will rely on the people in our lives to help navigate barriers to employment.  

For some people with disability – especially those with cognitive disability – friends and family may take on roles such as:

  • looking for jobs and talking with employers
  • supporting work preparation
  • building skills such as independent travel to and from work
  • helping with training and tasks when starting a job
  • keeping track of work times and rosters
  • assisting with money, banking or legal matters related to work.1 2

The network of supporters should be actively engaged and well-supported. They need clear information, access to guidance, peer support, mentoring and training to help the person find and keep a job. Strong communication among all parties, guided by the person’s preferences and goals, is essential.

Key strategies for success

  • identify the key supporters in the person’s life
  • build a clear plan for roles and responsibilities
  • support the supporters through information, mentoring, peer support and training
  • coordinate the team around the person.
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